Our team executed a customised, in-plant deep cleaning and pile-restoration protocol, starting with an extensive mechanical dry-soil dusting to safely vibrate and extract deeply embedded gritty particles from the base of the backing before introducing any moisture. We then applied specialized, enzyme-rich pre-sanitisers to thoroughly break down crystallised pet urine salts and eliminate subsurface biological odours at their source. The rug was then moved to our wash floor for a gentle submersion bath utilizing fibre-safe, low-pH shampoos and soft counter-rotational brushes to safely suspend tracking grime, allowing our technicians to carefully steam-condition the deep furniture marks and lift the crushed, distorted nap back to its original plush height. Finally, after hand-trimming the loose pulled fibres to blend seamlessly with the surrounding pile and performing a high-volume, low-pressure sub-surface flush to completely rinse away all remaining cleaning residues, the rug was transferred to our climate-controlled drying tower where the entire surface nap was hand-groomed to its proper directional lay for a beautifully restored, clean, and soft finish.

We performed a comprehensive deep-cleaning and repair service. Our technicians executed precise serging repairs to stabilize the frayed edges and utilized pile-lifting techniques to correct nap distortion and furniture marks. The process was completed with a professional wash to remove embedded soil and restore the rug's intricate floral aesthetic.