Job Completion Survey - Rug Cleaning

Our Turkish rugs are unbelievably brighter after Dalworth’s cleaning. Francisco and David were prompt and courteous at both pickup and delivery.

Francisco and Aaron brought back my three rugs which look fantastic after cleaning and very quickly replaced them having to move a ton of furniture. Great job and I would highly recommend them!

They were able to markedly improve a dog vomit stain on my sisal rug. Barely visible at this point! Francisco and Aaron were professional, courteous, and helpful with arranging the rug and furniture properly during drop off.

Francisco and Yusmary picked up, cleaned/refreshed our rug, and returned it at very convenient times. Couldn't be happier with the results!

Dalworth deep cleaned two large area rugs and a hall runner for me. Having pets can be a problem for rugs, but Dalworth always has cleaned them beautifully. The return time is excellent and they are always reliable and on time as promised. Many thanks to Francisco and Edna for returning the last of my rugs today. Everyone at Dalworth that I have interacted with has been very pleasant and professional. I highly recommend them for your rug cleaning ing needs.

Thank you Francisco and Aaron for another job well done. I really appreciated.

Had a wonderful experience with Francisco and Aaron! They brought my rug in and placed it beautifully (including moving furniture and they were careful with everything). Would absolutely recommend - 10/10!

Excellent service and the rug looks great. Robert on the pickup side was awesome, professional, pleasant, helpful, and on time. Francisco & Aaron were equally awesome on the delivery side, on time, professional, helpful, pleasant and very patient as we determined exact placement of rug and furniture.

Excellent customer service, phone, pickup and delivery. Rug looks like new!

Francisco and Edna were very helpful. Communication was great. This is the second time I e used Dalworth to clean my rug and it always comes back like new.

We had 4 large rugs cleaned including a very old hand made rug and they did a wonderful job in pick up and delivery.
I regrettably can’t remember the names of the gentleman that picked up the rugs to compliment them but the delivery men were Francisco and Aaron were great also!

• How would you rate the phone rep that took your initial call?
• How would you rate the appearance of our service technician(s)?
• How would you rate your overall experience with Dalworth?
• Were we able to schedule your rug pickup and deliver at a convenient time?

Comment: Francisco and Aaron were very professional and courteous.

Had a great experience. Robert was a pleasure to deal with and was on time with the delivery

Francisco and Aaron were terrific.

Rug looks great. Great service. Thank you to Francisco and Aaron for putting the furniture back in place.

Excellent rug cleaning and repair. Rugs look brand new!! Fast service - great work.

Delivery team Francisco and Edna were very polite and professional- took extra time to ensure I was satisfied - they represent Dal-Worth very well.

Francisco and Edna were fantastic. They not only helped put down the 5 rugs we had cleaned but helped move furniture and determine the best layout for the various rooms where the rugs were placed. (We just moved to a new home.)

Francisco and Aaron picked up my rugs, communicated with me the whole time of cleaning, then they also delivered them back to me. Perfect experience!!!

Francisco and Aaron were dependable and courteous! Terrific experience with Dalworth. Highly recommend!

Francisco and Aaron do a great job! Friendly and efficient! Our rugs look beautiful! Cleaned four area rugs and returned them in about eight days! Thanks for the great service!

Wonderful service! Can’t say enough good things about Dalworth’s rug cleaning. They make it super convenient to pick up and deliver and they even lay it back down and help move furniture! Highly recommend them! Francisco and Aaron were super friendly and helpful too 😊

Robert is awesome. And he's really funny. Rug delivery and a show.

Robert picked up my large wool Katastan rug to be cleaned. He was on time and very personable. He delivered the cleaned rug back to me and placed it on the floor and helped move the furniture back onto the rug. I will definately use Dalworth again in the future. Thanks Robert!

We contacted right before Christmas for pickup. They came promptly and picked up 4 rugs for a deep cleaning procedure. The rugs were returned about 8 days later and reinstalled. All four looked really so much better. The workers were very punctual and efficient. We are very pleased with their service and would highly recommend.

Francisco and Aaron were very professional. They called ahead before pickup and delivery. They answered questions, carefully moved and replaced furniture, and were on time. Great job.

Robert made the entire rug-cleaning experience absolutely outstanding. When he picked up the rug, he took the time to give me detailed, invaluable information about the cleaning process and also about how to properly care for it—something I truly appreciated. He arrived on time for both pickup and delivery, and his professionalism and kindness really stood out.

He was incredibly efficient and genuinely pleasant to work with. I highly recommend Robert and the Dalworth team.

Francisco and Edna were amazing! They had a very difficult task and they handled it perfectly.

Very pleased with our rug cleaning. Robert and another gentleman dropped off our rug. Very professional Offered to assist with putting it back in place. Call him if unhappy for any reason or have questions. We would highly recommend for your cleaning needs

Dalworth Rug Cleaning did an excellent job cleaning our vintage rug. Francisco and Aaron were extremely careful and helped us position the clean rug when delivered. They were courteous, friendly and careful. Thanks Dalworth!

Great service, pick up and delivery! My rugs look great. Dalworth makes the whole process easy from start to finish. Highly recommend them for making sure your beautiful rugs stay that way. Francisco and Aaron repositioned my rugs exactly as I wanted them and put everything back in place. Perfect!

Fast service over the holidays! A++

Guys did an amazing job. Picked up and delivered so easy.

Pickup and delivery was right on time and Robert was especially helpful. I’ll definitely use Dalworth again!

Robert is a real professional at his work and he goes about it in a very caring and great way love to do business with him. Thank you very much Robert.

Francisco & Edna cleaned and repaired my antique karastan rug. Their work exceeded expectations. Communication was excellent.

The cleaning was excellent as usual and Francisco and Edna’s delivery was flawless!

Service was on time and the team was professional.

Francisco & Edna work magic….fantastic team and a must to do business with.

Francisco and Edna were professional and courteous

They did a good job.
Need to call out the Customer Service by the delivery team. Edna & Francisco were on time, professional, polite and careful.
They made certain I was happy with the placement and took care to center both carpets.

Francisco and Edna picked up and delivered our 2 rugs we had cleaned by Dalworth. The are the best from A to Z. They are very courteous and professional. They pay careful attention to detail making sure the rugs are laid back down precisely where they were before. This was especially tricky because they had to put a rug bacjdown under a glass top table. This involved taking the glass top off, align the metal base evenly on the rug the putting the glass top back on evenly. They weren’t satisfied until we were completely satisfied, which we were. We are also completely satisfied with the outstanding job Dalworth did of cleaning our rugs. They may be a little more expensive but they are worth every penny. You get what you pay for and can trust that Dalworth to do the best job anywhere in DFW

Robert was great!

Area rug cleaning at the Dalworth facility. Francisco and Edna were very professional!

Francisco and Edna were great. Communicative, professional, prompt and courteous. Our rugs were beautifully cleaned in a surprisingly short time for a reasonable cost. 5 area rugs. 10/10

Francisco and Edna delivered my rugs. They were very pleasant and efficient. They made sure I was pleased with the placement before they left.

Dalworth did a fabulous job with my Persian rug. They cleaned it perfectly, bound the ends to replace the damaged fringe and cut a custom pad. The communication throughout the process was excellent. Robert delivered my finished rug and he and his partner were awesome. Great communication, on-time and very professional. Highly recommend Dalworth.