Job completed for Sue C

The customer contacted our professional rug care facility because their high-value traditional geometric Persian area rug was exhibiting a combination of heavy-to-moderate traffic soils and noticeable pile matting from everyday placement in a central entryway. Daily foot traffic had deeply driven gritty atmospheric dust and loose debris into the rich crimson and cream fibres, visibly dulling the intricate central medallion and geometric border details. Compounding this routine wear, the textile had sustained direct organic contamination from pet stains and embedded pet odours that standard domestic vacuuming could not eliminate, alongside localized faded areas from light exposure and prominent, crushed furniture marks where heavy sitting fixtures had severely flattened the surface pile.

Our team executed a customised, in-plant deep cleaning and pile-lifting protocol, starting with an extensive mechanical dry-soil dusting to safely vibrate and extract deeply impacted grit from the base of the backing before introducing any moisture. We then applied specialized, enzyme-rich pre-treatments across the surface to thoroughly break down crystallised pet urine salts and neutralise subsurface organic odours at their source. The textile was then moved to our wash floor for a gentle submersion bath using low-pH, fibre-safe shampoos and soft counter-rotational brushes, which safely suspended the tracking grime and allowed our technicians to carefully steam-condition the deep furniture marks, swelling the crushed, distorted nap back to its original plush height. Finally, after a thorough high-volume, low-pressure sub-surface flush completely rinsed away all loosened residues and cleaning agents, the rug was transferred to our climate-controlled drying tower where the entire surface nap was hand-groomed to its uniform directional lay and the white decorative fringes were neatly detailed for a beautifully restored, clean, and soft finish.