"I would like to say thank you to you and your employees. Especially Jeanette. Twice, she has saved my rugs. In 2011 I had six oriental rugs washed by Dalworth and two were kasvans. They were also refringed.
Before I left massachusetts in 2000, they had been washed and wrapped for transit. All had been unwrapped and used here in Texas except the 4' x 6' kasvan. It was then upon unwrapping the 4' x 6' kasvan I saw that the colors had bled red into the ivory by the people in Massachusetts. Jeanette worked with that rug and salvaged it. Then re-wrapped it all.
Recently some relatives were interested in the rugs and I let them unwrap them to view. (I wanted to gift the rugs to them but) I did not know what to do with the rugs then. I visited Dalworth and told Jeanette. She had the rugs picked up, brought back to the plant, resprayed with repellent, rewrapped and brought back to my house.
This was outstanding service. I still can't believe in ths age the great courtesy accorded to me. As I said in the beginning, Jeanette saved me twice."