Job Completion Survey - Rug Cleaning

• Reviewed By: Kris Springfield
• Location: Plano, TX
• March 3rd, 2020

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? I was not told there was the possibility of shrinkage as rug was smaller than the original size and did not cover the pad that was under the rug before it was cleaned. No solution was provided other than trimming the pad to fit post cleaning size.
• Comment: Additionally, upon delivery, they forgot one rug but made me pay for all 3 of the rugs with only 2 of 3 delivered. They scheduled another delivery day.
• Overall Rating