Professional Oriental Rug Cleaning by Dalworth
Oriental and Area Rug Cleaning Experts
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817-318-6121

Job Completion Survey - Rug Cleaning

Reviewed By: Steve Kupres
Location: Dallas, TX 75230

How would you rate the phone rep that took your initial call? 4 Stars4
Were we able to schedule your rug pickup and deliver at a convenient time? 5 Stars5
How would you rate the appearance of our service technician(s)? 4 Stars4
How would you rate the overall value for the service that was provided? 4 Stars4
How would you rate the condition of your rug when you got it back? 5 Stars5
How would you rate your overall experience with Dalworth? 5 Stars5
Comment The work done was a "re-do" of a rug that we were disappointed in after cleaning. . . within 24 hours of receiving our critical feedback, Dalworth called and rescheduled a second cleaning at no expense to us. . . This time the rug came back looking and smelling significantly fresher and cleaner. . . kudos to Dalworth for adhering to their client satisfaction objectives and doing a great job keeping me as a loyal customer. . . . even the best of companies run into service challenges one in a while, but the truly great ones do whatever is necessary to get the job done right and satisfy their customer. . . well done Dalworth!
Overall Rating 4.5 Stars

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