Job Completion Survey - Rug Cleaning

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate your overall experience with Dalworth?

Comment:

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate your overall experience with Dalworth?

Comment: Techs were not wearing masks.

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate your overall experience with Dalworth?

Comment:

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? Repair and cleanings.

Comment: Ever and Josue did a great job, as the Dalworth team always does with our rugs. Very satisfied and thanks!

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? No problems

Comment: I am very satisfied with the staff and work done on my rugs. They worked with me on my schedule and promptly returned the rugs within a reasonable timeline. When the rugs were delivered, they placed the rugs with care and accuracy. I would highly recommend Dalworth.

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? Rug repair

Comment: I don’t know much about repairing rugs, but I appreciated the job that was done on mine. It’s not perfect, of course, but I now have an old rug that was so damaged it couldn’t be used to one that is attractive and functional again. The Dalworth experience was a very positive one for me from start to finish.

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? Persian rug needed cleaning

Comment: Very pleased

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? No problems, picked up our dirty area rug, cleaned it and returned it. Great Service!

Comment: Fast and professional pick up and delivery. Rug looks better than the day we bought it! Thank you!

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? Dirt & stains, cleaned all perfectly

Comment: wonderful the deal with and great job!

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? Needed my nice expensive rug cleaned after 15 years!

Comment: From the initial quote to the final delivery of the rug, it was a great and easy experience! Thanks!!!

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? I had 2 area rugs that were long over due for a good cleaning. Dalworth team were so great and very communicative with me through the whole process. The rugs turned out so good and love the pick up and drop off service.

Comment: The customer service was so good!

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? Stains still present and no correspondence

Comment: Rugs were delivered not rolled back out my husband and I could not get the rugs back like they were so I had to pay for a rug installer to come out and place the rugs

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? Absolutely No Problems!

Comment: Simply the Best, Better Than All The Rest! Great Service and Professional Employees! I will always use Dalworth!

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? I’ve had pet odor issues and they are awesome about getting them clean and removing the odor, even when it meant having it redone.

Comment: Very professional and courteous, I highly recommend Dalworth

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? I have a large dog and needed my wool rug cleaned. Dalworth did a fantastic job.

Comment: 5 Stars. Highly recommend!

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? No problems. Great job!

Comment: Good job, very clean rug, great service, courteous & professional people to work with on all ends.

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? We experienced no problems.

Comment: Wilma and Oscar were fantastic! They were patient and extremely helpful in placing our rugs in the desired locations. Due to the excellent customer service, including the helpful customer service representatives, we will definitely use Dalworth again.

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? Absolutely NO problems or issues

Comment: Extremely happy with service provided in setting appointment, setting clear pick up & delivery appointments. Thrilled with outcome. Ever & Miguel were beyond professional. 5 * plus

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? good

Comment: Great

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? Portions of Rug are missing where it appears it was hung to dry. Spoke shortly after delivery to Dani Arredondo who is sending a tech to inspect the rug Monday June 22.

Comment: Dalworth has cleaned rugs for us before with no issues and done a good job. I am very upset with the damage that has been done to our expensive area rug.

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? My husband had fallen and hit his head and had lacerations on his arms.Unfortunately there was blood on our carpet and we were both concerned that we would never have the stains removed. But thanks to DALWORTH our oriental looks brand new!

Comment: In the past I have used one of your main competitors. Well let me say in the past and that is where they will stay. You were professional and extremely reliable. Plus your work is outstanding. From the time I made contact with you until our rugs were finally delivered everything was handled beautifully and we were kept abreast of what was going on. Thank you!

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? No problems

Comment: Thank you for being on time for pick up and delivery. The only issue I had was that I was told I'd be contacted the evening prior to the pick up and I was not called.

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? Need rug cleaned after 10 years on the floor.

Comment: I will definitely recommend you to my friends and family if they need a rug done.

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? Wanted to protect my newly purchased accent rug. Dalworth picked it up, scotch guarded it and brought it back 2 days later along with a perfectly cut rug pad. I love my room now!

Comment: Great service - prompt, professional and done right!