Job Completion Survey - Rug Cleaning

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? no problems

Comment: 5 stars on all questions

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? Rug cleaning and repairs

Comment: The service was top-notch all the way. They are so nice and work was awesome...

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? No problems or issues

Comment: Very polite and professional technicians that picked up and returned my rugs

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? The fringe on my Oriental rug was worn short in places. The suggested I trim & it turned out perfect !!

Comment: I have used Dalworth a number of times because I know they get all the stained out !!

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? They were awesome

Comment: Your team from pick up to delivery, especially delivery did an awesome job!! Can’t thank them enough.

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? They were awesome

Comment: Your team from pick up to delivery, especially delivery did an awesome job!! Can’t thank them enough.

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? no problem! ..just a cleaning, and it looks great!

Comment: The two service technicians who delivered and laid out the rug were competent, efficient, and personable

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? Very dirty rug after years stored in garage

Comment: Came back perfectly clean. Delighted to have it good as new!

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? no problem at all. very satisfied.

Comment: I just got my rugs back from Dalworth and am very pleased with the whole process. Cleaning was exceptional. One of the rugs was in bad shape and I thought stains were permanent. It was easy to order service. I like that I could choose which level of service I wanted. Crew was on time, kept me informed and very polite and careful with my furniture. I will definitely call Dalworth again.

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? no problem at all. very satisfied.

Comment: I just got my rugs back from Dalworth and am very pleased with the whole process. Cleaning was exceptional. One of the rugs was in bad shape and I thought stains were permanent. It was easy to order service. I like that I could choose which level of service I wanted. Crew was on time, kept me informed and very polite and careful with my furniture. I will definitely call Dalworth again.

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? no problem at all. very satisfied.

Comment: I just got my rugs back from Dalworth and am very pleased with the whole process. Cleaning was exceptional. One of the rugs was in bad shape and I thought stains were permanent. It was easy to order service. I like that I could choose which level of service I wanted. Crew was on time, kept me informed and very polite and careful with my furniture. I will definitely call Dalworth again.

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? No problems

Comment: Great service!

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? none

Comment:

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? none

Comment:

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? They keep all our antique Persian rugs looking and smelling great!

Comment: The pick up and delivery staff are excellent! One lady came twice. She’s got customer down great!! Give her a bonus!

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? fine

Comment: did a nice job on rug

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? fine

Comment: did a nice job on rug

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? Pet stained area rug. Looks brand new!

Comment: Fantastic service and cleaning. I will definitely recommend you to my friends!

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? Delivery

Comment: The men delivering the rugs, did not have shoe covers nor masks. I am unable to activate the stars on the last 4 questions.

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? No Problems

Comment: The girls in the office is always professional and kind. The service is always great.

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? Came and picked up the 3 rugs.

Comment: Great job.

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?

Comment: I've never had better service (great attention to detail, and totally 'professional' team members) from any other companies (no matter the service) than I've always received from Dalworth!

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? Invoice hand written, Dalworth accomodated, thanks

Comment: They were professional, nice and rugs came out perfect!!

• How would you rate the phone rep that took your initial call?
• Were we able to schedule your rug pickup and deliver at a convenient time?
• How would you rate the appearance of our service technician(s)?
• How would you rate the overall value for the service that was provided?
• How would you rate the condition of your rug when you got it back?
• How would you rate your overall experience with Dalworth?
• What was the problem you faced, and how did Dalworth solve it for you? Stained and dirty area rug

Comment: Customer Service Rep and Service Techs were professional and courteous.