Job Completion Survey - Rug Cleaning

Name: Dalworth Rug Cleaning Customer Reviews
Rating: 4.93 (1823 reviews)

We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.

Our reviews

4.93

1823 Reviews

Gina C.
MCKINNEY, TX

Reviewed on April 28th, 2020
- How would you rate the phone rep that took your initial call?
- Were we able to schedule your rug pickup and deliver at a convenient time?
- How would you rate the appearance of our service technician(s)?
- How would you rate the overall value for the service that was provided?
- How would you rate the condition of your rug when you got it back?
- How would you rate your overall experience with Dalworth?
- What was the problem you faced, and how did Dalworth solve it for you? Had to rearrange the rug but they knew what to do, they were awesome!
Comment: The guys were great...
Yolanda E.
BURLESON, TX

Reviewed on April 28th, 2020
- How would you rate the phone rep that took your initial call?
- Were we able to schedule your rug pickup and deliver at a convenient time?
- How would you rate the appearance of our service technician(s)?
- How would you rate the overall value for the service that was provided?
- How would you rate the condition of your rug when you got it back?
- How would you rate your overall experience with Dalworth?
- What was the problem you faced, and how did Dalworth solve it for you? Rug needed cleaning. It looks great!
Comment: This was my first time using Dalworth. Everything was awesome and professional. The technicians were very knowledgeable and courteous. I would use them again and highly recommend them.
Stephen B.
UNIVERSITY PARK, TX

Reviewed on April 27th, 2020
- How would you rate the phone rep that took your initial call?
- Were we able to schedule your rug pickup and deliver at a convenient time?
- How would you rate the appearance of our service technician(s)?
- How would you rate the overall value for the service that was provided?
- How would you rate the condition of your rug when you got it back?
- How would you rate your overall experience with Dalworth?
- What was the problem you faced, and how did Dalworth solve it for you? Pet stains. Removed.
Comment:
Elizabeth M.
ARLINGTON, TX

Reviewed on April 24th, 2020
- How would you rate the phone rep that took your initial call?
- Were we able to schedule your rug pickup and deliver at a convenient time?
- How would you rate the appearance of our service technician(s)?
- How would you rate the overall value for the service that was provided?
- How would you rate the condition of your rug when you got it back?
- How would you rate your overall experience with Dalworth?
- What was the problem you faced, and how did Dalworth solve it for you? The area rug is clean AND repaired. It look "brand new" again!
Comment:
Shaw Hatley G.
ARLINGTON, TX

Reviewed on April 20th, 2020
- How would you rate the phone rep that took your initial call?
- Were we able to schedule your rug pickup and deliver at a convenient time?
- How would you rate the appearance of our service technician(s)?
- How would you rate the overall value for the service that was provided?
- How would you rate the condition of your rug when you got it back?
- How would you rate your overall experience with Dalworth?
- What was the problem you faced, and how did Dalworth solve it for you? Dalworth did a great job ridding our rug of pet smells.
Comment:
Muriel S.
RICHARDSON, TX

Reviewed on April 20th, 2020
- How would you rate the phone rep that took your initial call?
- Were we able to schedule your rug pickup and deliver at a convenient time?
- How would you rate the appearance of our service technician(s)?
- How would you rate the overall value for the service that was provided?
- How would you rate the condition of your rug when you got it back?
- How would you rate your overall experience with Dalworth?
- What was the problem you faced, and how did Dalworth solve it for you? None
Comment:
Chris J.
Duncanville, TX

Reviewed on April 20th, 2020
- How would you rate the phone rep that took your initial call?
- Were we able to schedule your rug pickup and deliver at a convenient time?
- How would you rate the appearance of our service technician(s)?
- How would you rate the overall value for the service that was provided?
- How would you rate the condition of your rug when you got it back?
- How would you rate your overall experience with Dalworth?
- What was the problem you faced, and how did Dalworth solve it for you? N/A
Comment:
Myrna K.
DENTON, TX

Reviewed on April 18th, 2020
- How would you rate the phone rep that took your initial call?
- Were we able to schedule your rug pickup and deliver at a convenient time?
- How would you rate the appearance of our service technician(s)?
- How would you rate the overall value for the service that was provided?
- How would you rate the condition of your rug when you got it back?
- How would you rate your overall experience with Dalworth?
- What was the problem you faced, and how did Dalworth solve it for you? none
Comment:
Kelly M.
ARLINGTON, TX

Reviewed on April 14th, 2020
- How would you rate the phone rep that took your initial call?
- Were we able to schedule your rug pickup and deliver at a convenient time?
- How would you rate the appearance of our service technician(s)?
- How would you rate the overall value for the service that was provided?
- How would you rate the condition of your rug when you got it back?
- How would you rate your overall experience with Dalworth?
- What was the problem you faced, and how did Dalworth solve it for you? Dirty rugs! Picked up and dropped off—they look great!
Comment: Great job!!
Kris B.
PLANO, TX

Reviewed on April 14th, 2020
- How would you rate the phone rep that took your initial call?
- Were we able to schedule your rug pickup and deliver at a convenient time?
- How would you rate the appearance of our service technician(s)?
- How would you rate the overall value for the service that was provided?
- How would you rate the condition of your rug when you got it back?
- How would you rate your overall experience with Dalworth?
- What was the problem you faced, and how did Dalworth solve it for you? Had a dirty kitchen rug. Looks great after service.
Comment:
Paul S.
ROWLETT, TX

Reviewed on April 13th, 2020
- How would you rate the phone rep that took your initial call?
- Were we able to schedule your rug pickup and deliver at a convenient time?
- How would you rate the appearance of our service technician(s)?
- How would you rate the overall value for the service that was provided?
- How would you rate the condition of your rug when you got it back?
- How would you rate your overall experience with Dalworth?
- What was the problem you faced, and how did Dalworth solve it for you? None
Comment: It was very convenient, quick and my rugs look great!
Nancy W.
MCKINNEY, TX

Reviewed on April 11th, 2020
- How would you rate the phone rep that took your initial call?
- Were we able to schedule your rug pickup and deliver at a convenient time?
- How would you rate the appearance of our service technician(s)?
- How would you rate the overall value for the service that was provided?
- How would you rate the condition of your rug when you got it back?
- How would you rate your overall experience with Dalworth?
- What was the problem you faced, and how did Dalworth solve it for you? excellent
Comment: excellent
Marilynn S.
TIOGA, TX

Reviewed on April 8th, 2020
- How would you rate the phone rep that took your initial call?
- Were we able to schedule your rug pickup and deliver at a convenient time?
- How would you rate the appearance of our service technician(s)?
- How would you rate the overall value for the service that was provided?
- How would you rate the condition of your rug when you got it back?
- How would you rate your overall experience with Dalworth?
- What was the problem you faced, and how did Dalworth solve it for you? Antique rug with raveled edges. repaired beautifully and cleaned
Comment:
Sharra R.
GARLAND, TX

Reviewed on April 6th, 2020
- How would you rate the phone rep that took your initial call?
- Were we able to schedule your rug pickup and deliver at a convenient time?
- How would you rate the appearance of our service technician(s)?
- How would you rate the overall value for the service that was provided?
- How would you rate the condition of your rug when you got it back?
- How would you rate your overall experience with Dalworth?
- What was the problem you faced, and how did Dalworth solve it for you? none
Comment:
Dorothy M.
NORTH RICHLAND HILLS, TX

Reviewed on April 4th, 2020
- How would you rate the phone rep that took your initial call?
- Were we able to schedule your rug pickup and deliver at a convenient time?
- How would you rate the appearance of our service technician(s)?
- How would you rate the overall value for the service that was provided?
- How would you rate the condition of your rug when you got it back?
- How would you rate your overall experience with Dalworth?
- What was the problem you faced, and how did Dalworth solve it for you? No Problems
Comment: Dalworth made the rug cleaning process worry free from the first call to signing the credit card payment. They were easy to communicate with and very professional even when I changed the delivery date 5 times because of renovation delays. Did I mention that both rugs were beautifully clean. Both had a pet odor and now there is no odor. I highly recommend this company.
Anne B.
RICHARDSON, TX

Reviewed on March 31st, 2020
- How would you rate the phone rep that took your initial call?
- Were we able to schedule your rug pickup and deliver at a convenient time?
- How would you rate the appearance of our service technician(s)?
- How would you rate the overall value for the service that was provided?
- How would you rate the condition of your rug when you got it back?
- How would you rate your overall experience with Dalworth?
- What was the problem you faced, and how did Dalworth solve it for you? Flood damp carpet and several pet stains
Comment:
Grace H.
MERIDIAN, TX

Reviewed on March 20th, 2020
- How would you rate the phone rep that took your initial call?
- Were we able to schedule your rug pickup and deliver at a convenient time?
- How would you rate the appearance of our service technician(s)?
- How would you rate the overall value for the service that was provided?
- How would you rate the condition of your rug when you got it back?
- How would you rate your overall experience with Dalworth?
- What was the problem you faced, and how did Dalworth solve it for you? Rugs were dirty
Comment: Great service and price
Ann G.
DALLAS, TX

Reviewed on March 19th, 2020
- How would you rate the phone rep that took your initial call?
- Were we able to schedule your rug pickup and deliver at a convenient time?
- How would you rate the appearance of our service technician(s)?
- How would you rate the overall value for the service that was provided?
- How would you rate the condition of your rug when you got it back?
- How would you rate your overall experience with Dalworth?
- What was the problem you faced, and how did Dalworth solve it for you? The rug was missing stitches in several areas and the edges were worn . Your technicians did a marvelous job of repairing the rug so it is clean and is usable. I so appreciate all you did to make the rug a treasure.
Comment:
Ann G.
DALLAS, TX

Reviewed on March 19th, 2020
- How would you rate the phone rep that took your initial call?
- Were we able to schedule your rug pickup and deliver at a convenient time?
- How would you rate the appearance of our service technician(s)?
- How would you rate the overall value for the service that was provided?
- How would you rate the condition of your rug when you got it back?
- How would you rate your overall experience with Dalworth?
- What was the problem you faced, and how did Dalworth solve it for you? The rug had missing stitches and a damaged margin. Your
Comment:
Jeanne C.
FORT WORTH, TX

Reviewed on March 19th, 2020
- How would you rate the phone rep that took your initial call?
- Were we able to schedule your rug pickup and deliver at a convenient time?
- How would you rate the appearance of our service technician(s)?
- How would you rate the overall value for the service that was provided?
- How would you rate the condition of your rug when you got it back?
- How would you rate your overall experience with Dalworth?
- What was the problem you faced, and how did Dalworth solve it for you? No Problem to solve.. They were Great!
Comment: Anna/Adrian & Mr. El Paso Were Very Professional Technicians! They are an Asset in many ways at what they do! Many Thanks Mrs. C
Denise G.
DALWORTHINGTON GARDENS, TX

Reviewed on March 17th, 2020
- How would you rate the phone rep that took your initial call?
- Were we able to schedule your rug pickup and deliver at a convenient time?
- How would you rate the appearance of our service technician(s)?
- How would you rate the overall value for the service that was provided?
- How would you rate the condition of your rug when you got it back?
- How would you rate your overall experience with Dalworth?
- What was the problem you faced, and how did Dalworth solve it for you? No problems.
Comment: You did an amazing job!! Couldn't believer is was so clean. Thank you
Jeff T.
CARROLLTON, TX

Reviewed on March 13th, 2020
- How would you rate the phone rep that took your initial call?
- Were we able to schedule your rug pickup and deliver at a convenient time?
- How would you rate the appearance of our service technician(s)?
- How would you rate the overall value for the service that was provided?
- How would you rate the condition of your rug when you got it back?
- How would you rate your overall experience with Dalworth?
- What was the problem you faced, and how did Dalworth solve it for you? Edge grated after cleaning. Dalworth stepped up and fixed at no charge. Completely satisfied with Dalworth and will use again.
Comment:
Brittany H.
LEWISVILLE, TX

Reviewed on March 11th, 2020
- How would you rate the phone rep that took your initial call?
- Were we able to schedule your rug pickup and deliver at a convenient time?
- How would you rate the appearance of our service technician(s)?
- How would you rate the overall value for the service that was provided?
- How would you rate the condition of your rug when you got it back?
- How would you rate your overall experience with Dalworth?
- What was the problem you faced, and how did Dalworth solve it for you? None
Comment: We had a great experience and our rug looked brand new.
Sharon B.
FRISCO, TX

Reviewed on March 10th, 2020
- How would you rate the phone rep that took your initial call?
- Were we able to schedule your rug pickup and deliver at a convenient time?
- How would you rate the appearance of our service technician(s)?
- How would you rate the overall value for the service that was provided?
- How would you rate the condition of your rug when you got it back?
- How would you rate your overall experience with Dalworth?
- What was the problem you faced, and how did Dalworth solve it for you? Dog chewed hole in rug- repaired beautifully
Comment: Fantastic; looks perfect! Impressed with service

4.93 out of 5 ( 1823 Reviews )

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